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Warning: lots of bitching in this blog post
After taking off 2 hours later than planned, we arrived to JFK too late to catch our connecting flight to London. No problems, (we thought) there were 2 more flights to London that same evening. First, we had to leave the secure area and come out to a check-in to get our new boarding passes, wait in a long line at the check-in, and then talk to a supervisor (who was overwhelmed by crying customers who apparently do not understand the reality of air travel). To our surprise, it turned out American Airlines booked 150 tickets for 120 passenger plane. 30 people had to stay at the airport all night to hope they can get on the plane the next day, the plane that was also overbooked. The 1 800 number they provided was "helpful"... we called and booked us 2 seats that were (according to the customer service person) definitely available. But the crew at the airport kept insisting that the plane is overbooked by 30 people and there are no seats available. Is this a software bug? Why do they give us conflicting information?
As the airline employee recommended, "come at least 5 hours before the take off tomorrow, so you have better chances getting on the plane". Of course, we had to pay for our hotel, since the flight delays were caused by the weather, not the airlines. The next day, we came to the airport 7 hours early, got our boarding passes and did our best not to go crazy waiting for our flight. Once we got on, we buckled up, and waited. Then we waited little more. And then some more. And then we waited for something to be fixed on the plane, then we waited (according to the pilot) for "some paperwork for the repairs that were just performed", and then we waited "just another 1.5 hours or so for our turn to defrost the wings" and then we waited another 1.5 hours to take off. Total, we were sitting on that plane for 5 hours before we even took off. Wearing 2 days old clothes, praying for the torture to end.
When we arrived to Heathrow, our bags were nowhere to be seen. American Airlines employee had no idea where bags can be, as they are not scanned at every city they fly through. We could fly to a moon in the 60s, and we still are unable to track our luggage in 2008! So there we were, in our 3 day old stinky clothes (slippers, sweatpants and sweatshirts) entering the winter London. We stayed 2 nights in London and did not get our bags. The phone number for baggage claim was not picked up and we left few voicemails. We also called a delivery company that delivers bags for American Airlines and the driver told us that the AA is not picking up calls since too many people are calling and complaining (AA employee told this to the delivery guy). So they are just sitting there, and not picking up calls. What a customer service.
Our bags reached us in Slovakia, at the midnight of Dec 24. We checked in on the 19th, and got our bags after 5 days. This is the 5th time I had my bags delayed. Based on my small sample (I fly few times a year), delayed luggage is more common than the statistics claim.
This picture shows how Brad dried his underwear while staying in London and waiting for his bag to arrive.